[AUUG-Talk]: American Book Store -- false advertising

Greg Black gjb at auug.org.au
Fri Jul 30 21:41:27 EST 2004

On 2004-07-30, Greg 'groggy' Lehey wrote:
> On Friday, 30 July 2004 at 17:32:30 +1000, Greg Black wrote:
>> For many years now, every issue of AUUGN has carried a full-page
>> advertisement for the American Book Store in Brisbane, clearly
>> stating that they offer a 10% discount to AUUG members.
> This is correct.
>> Today, when trying to support local businesses, I attempted to buy
>> several hundred dollars' worth of books from those people and was
>> told categorically that the advertisement was incorrect and that
>> they would under no circumstances offer any discount to AUUG
>> members.
> This is disappointing.
>> Could we please have the offending advertisement either deleted or
>> at least corrected in future issues of AUUGN?  In the mean time,
>> I'll take my business to Amazon.
> I'd suggest:
> 1.  It's possible that whoever you spoke to was misinformed.

I spent a long time on the phone and the person I spoke to went
away and checked with the management when I was insistent about
it.  They came back and stated their position strongly and quite

> 2.  If you do find things like this, there are probably more
>     constructive ways to address the problem then broadcasting it on
>     the talk list.  The obvious one is to contact the board or
>     executive director.

I'm sorry you think my approach was not constructive.  I felt
that, given the highly visible advertising with its incorrect
message, it was reasonable to publicise my concerns.  And, as an
aside, I have to say that I have written to various members of
the AUUG board over the years about a number of matters, and
have had very little response -- so that avenue did not present
itself to me as an obvious step.  However, if the board would
like to pursue this in private email, I'm happy to oblige.

Cheers, Greg

More information about the Talk mailing list